Request for Service or Repair

Before completing the form on this page you must read the Terms & Conditions of our service & repair services.

TERMS & CONDITIONS

  1. Inspection & Assessment
    1. A period of time for an initial investigation will take place for each asset prior to works being undertaken.
    2. This time will usually be between 30-60 minutes per asset, depending on the asset type and the works requested.
    3. Investigation time is billable for all non-warranty works at the rate of:
      1. $95ex/hour at the Tanium workshop.
      2. $110ex/hour at customers site. *note* customers will require payment terms set up prior to site visit.
    4. During the inspection time our technicians will:
      1. inspect & assess the asset against the works requested by the customer.
      2. conduct a thorough risk assessment of the asset to ensure any works can be undertaken safely.
      3. provide a scope of works and an estimate of costs for the works required.
    5. If at any point our technicians do not believe they can complete the requested works, or the machine is found to be unsafe to work on, the customer will be notified immediately.
  2. Service & Repairs
    1. Non-warranty service, repairs or modifications are billable in 15 minute intervals at the rate of:
      1. $95ex/hour at the Tanium workshop.
      2. $110ex/hour at the customers site.
    2. Approval by the customer is required prior to our technicians conducting any works.
    3. Additional faults and/or issues may be found whilst conducting works on an asset that is outside of those identified during the inspection & assessment. If this occurs, the technician will cease working on the asset, contact the customer and provide further information and an estimate of costs.
    4. On completion of the works, a service report, risk management and operation documentation will be provided to the customer.
  3. Travel & Freight
    1. Travel for non-warranty works is billable at the rate of $85/hour.
    2. Unless previously agreed, freight to and from the Tanium workshop is the responsibility of the customer.
    3. Customers arranging freight must package assets to ensure safe transit into our workshop. On arrival, if damage is found on the asset the technicians will advise the customer, prior to conducting the initial inspection.
  4. Payments
    1. Investigation and travel times are always billed regardless of any additional work being carried out.
    2. Customers without payment terms will be required to pay in full all billable time & materials before the asset is released from the workshop.
    3. Customers with terms will be invoiced as per agree terms for all billable time & materials.